Shipping policy
Shipping Policy
Effective Date: [Insert Date]
Thank you for shopping with Bertilla’s Creations. We aim to make your shopping experience smooth and reliable. Please read our shipping policy below.
1. Order Processing Time
All orders are processed within 5-7 business days after payment is received. Since our products are handcrafted, some orders may take slightly longer during peak periods or for bulk/custom requests.
2. Shipping Timeline
Once dispatched, delivery timelines may vary depending on your location:
- Metro cities: 2–5 business days
- Other locations: 4–8 business days
Please note that these are estimated timelines and may vary due to courier delays or unforeseen circumstances.
3. Shipping Charges
Shipping charges will be calculated and displayed at checkout. We may offer free shipping on select orders or promotions, which will be clearly indicated on the website.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via [email/WhatsApp/SMS] to monitor your delivery status.
5. Delivery Delays
While we strive to ensure timely delivery, Bertilla’s Creations is not responsible for delays caused by courier partners, weather conditions, or other external factors beyond our control.
6. Incorrect Address
Please ensure that your shipping details are accurate at the time of placing the order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Failed Deliveries
If a delivery attempt fails due to unavailability or incorrect details, the courier may reattempt delivery. Additional charges, if any, may be borne by the customer.
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within [48 hours] of delivery (or expected delivery date) with relevant details. We will coordinate with the courier partner to resolve the issue.
9. International Shipping
We currently do offer international shipping. For international orders, additional shipping charges and customs duties may apply. Please reach out to us for details.
If you have any questions regarding shipping, feel free to contact us at:
Email: bertillascreations@gmail.com
Phone: +91 82965 57764